Introduction

If you need to add additional licenses to one of your volume licenses, you can do so from the License Management Portal (LMP). Additional licenses can be purchased for the following

• MDR Complete
• MDR Core
• MDR Cloud
• Beauceron SAT 

This article walks through the process of adding additional licenses to the services above. Visit our Help Center for more on our Service Tiers and Beauceron SAT.

Procedure

After logging into the LMP, navigate to Partner > Additional Licenses in the upper navigation menu.

To add more licenses, simply put the number of licenses you would like to add in the Quantity field for the appropriate service tier or add-on. The Price and Total columns will update based your inputs. 

After adding your quantities, select the terms and services acknowledgement and click Submit.  

After making your submission, a confirmation window will appear informing you that the purchase was successful. The details (user commitment and pricing) of your purchase will be applied to the License Management Portal immediately and reflected on your next billing cycle.

You will then receive a confirmation email with the details of your purchase. Your primary contact in the Licence management portal and Field Effect Account Executive will also be included in this email chain. If you made a purchase that includes additions to both service tiers, you will be sent a separate confirmation email for each service tier.

See below for an example of the confirmation email:  

Subject: Purchase Confirmation of Additional Licenses - Field Effect
Ref: 123456789

Thank you for purchasing additional licenses through our portal. Please find the following details of the purchase:

Partner Name: XXX
Buyer Name: XXX
Purchase Date: YYYY-MM-DD
Billing Start Date: YYYY-MM-YYYY-MM-DD
Billing End Date: same as their current agreement
Number of Additional Licenses: xx
Product: Complete MDR or Core MDR
Monthly Unit Price Per User: $XX
Total Monthly Additional Billing: $XX
Currency: CAD or USD

This total amount (plus applicable taxes) will be added to your monthly billing schedule.
Let me know if you have any questions.

Regards,

Account Executive