Can I change an email address associated with a login?

It is not possible to change the email address for a user account as it is used as the username to login.

If an email address requires altering, the account must be replicated using the new email address, personal details and permissions before removing the old account.

If the account being recreated is the only admin for the client, ensure the account is recreated before its deletion.  Only an admin can create an admin.

We recommend the following steps be performed in the given order below:

Step 1

Log into the MDR Portal with an account that has the Admin role.

Step 2

From the Admin > User Management page, Invite the user into the organization using their new email address.

Step 4

Once invited, the new user can create their MDR Portal account. If an account already exists for that email address, they will automatically be granted access to the organization in the MDR Portal.   

Step 7

After verifying the new account is created, Locate the old account on the Administration > User management page.

Step 8

Remove the old account from the organization. 

Remember, only an admin can create and admin.  Ensure to only remove an admin account if there is another available to recreate it.