Can I change an email address associated with a login?

It is not possible to change the email address for a user account as it is used as the username to login.

If an email address requires altering, the account must be replicated using the new email address, personal details and permissions before removing the old account.

If the account being recreated is the only admin for the client, ensure the account is recreated before its deletion.  Only an admin can create an admin.

We recommend the following steps be performed in the given order below:

Step 1

Login as an Admin

Step 2

Locate the old account

Step 3

Clear MFA from the old account

Step 4

Create the new account using the new email address, personal details and permissions required

Step 5

Enable 2FA/SSO on the new account

Step 6

Check the account can be accessed

Step 7

Locate the old account

Step 8

Remove the old account

Remember, only an admin can create and admin.  Ensure to only remove an admin account if there is another available to recreate it.