A common reason why status changes made in the Portal fail to sync to ConnectWise is because a status associated to the ticket in ConnectWise is not mapped in the portal. By design, this integration will note change a ticket with an unmapped status, as we do not want to overwrite statuses that we do not know the mapping to, and you may leverage in your workflows.
AROs in the Portal have 3 statuses (Open, Resolved, and Dismissed), but you can map multiple ConnectWise statuses to these ARO statuses. Mapping the unmapped ConnectWise status to the appropriate ARO status will resolve this issue and syncing will continue.
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