How do I remove a device from the Endpoint Devices page?

Introduction

To have a device removed from the Devices Page you can 

1. Uninstall the Agents
2. Inaccessible Devices: Contact Support or Wait for Expiration

The article provides information for both methods. 

Uninstall the Agent Agents

We have several guides on how to manually remove the agent from a device:

• Uninstalling the endpoint agent from windows 11
• Uninstalling the endpoint agent from Windows 11 using CMD

However, should the device be rebuilt, recycled or lost prior to its uninstallation, the device will continue to appear on the Endpoint Devices page.

Inaccessible Devices: Contact Support or Wait for Expiration

If you are no longer able to remove the agent either manually or via RMM tools, the device will still be listed in the portal waiting for the device to check in.  

After 60 days of inactivity the device automatically be removed from the Devices View.

Alternatively, you can contact support@fieldeffect.com to adjust the inactive period (example: change the inactive period from 60 to 30 days), or have the device manually removed.

When contacting the support team, let them know which client (if appropriate) and which endpoint(s) you would like removing from the Endpoint Devices page.