Introduction

Field Effect provides several portals and interfaces designed for different users and tasks. Understanding the purpose of each portal helps ensure you're accessing the right tools and information when you need them.

Using the correct portal ensures you can quickly access the information, tools, and resources needed to manage and improve your organization's cybersecurity.

This article covers the following: 

• Quick Summary 
• What Are the Different Portals Used For?
  • Field Effect Portal
  • Vision Portal (Partners and MSPs)
  • Help Center (All Users)
  • Customer Support Requests
• Which Portal Should I Use? 

Quick Summary 

This table provides a quick summary of what portal to use, based on your primary audience or purpose. 

What Are the Different Portals Used For?

The following sections outline each portal and what its primary purposes are. 

Field Effect Portal

Best For: Security monitoring, risk management, and day-to-day platform administration.

The Field Effect Portal is the primary management interface for organizations using Field Effect's cybersecurity services.

Use the portal to:

• Monitor your organization's cybersecurity posture
• Review Alerts, Risks, and Observations (AROs)
• Investigate security events
• View reporting and dashboard information
• Manage users and permissions
• Access security recommendations and remediation guidance

Most customers will spend the majority of their time in the Field Effect Portal.

Vision Portal (Partners and MSPs)

Best For: MSPs, partners, and organizations managing multiple customer environments.

Vision is a partner-centric interface designed for Managed Service Providers (MSPs) and Field Effect partners who manage multiple customer environments.

Use the Vision Portal to:

• View and manage multiple customer organizations from a single interface
• Perform actions against vulnerable or compromised devices and accounts. 
• Monitor customer security posture across tenants
• Access customer dashboards and reports
• Manage deployments and service delivery activities
• Streamline operational oversight for multiple customers

The Vision Portal provides a higher-level view that helps partners efficiently manage and support their customers, while providing the ability to drill into a connected-client level view and investigate deeper.

Help Center (All Users)

Best For: Self-service support, product learning, and troubleshooting.

The Support Portal provides access to Field Effect's documentation, knowledge base articles, and support resources.

Use the Support Portal to:

• Search product documentation
• View deployment and configuration guides
• Access troubleshooting information
• Find answers to common questions
• Learn about platform features and best practices

The Support Portal is available to help users become more familiar with Field Effect products and services.

Customer Support Requests

Best for: Receiving direct assistance from Field Effect Support.

When you need assistance from the Field Effect Support team, you can submit a support request through the support process referenced throughout the Help Center.

Support can assist with:

• Product issues
• Configuration questions
• Troubleshooting assistance
• Deployment guidance
• General product support

Which Portal Should I Use?