Introduction

This page is only visible when the organization selector is set to your partner view.

The Appliance Assets page for Field Effect partners is located in the MDR Portal's Administration section, and this is where you can add, deploy, or reassign your network sensors to clients. This article describes the different workflows available on this page for network sensors.

This article includes the following topics:

• Before You Start
  • Gather Your Hardware ID
  • Validating Device Connectivity
• Add the Appliance
  • Appliance Statuses
• Assigning Appliances
• Unassigning Appliances
• Remove an Appliance

Before You Start

Note: The workflows described in this article can be done at any time in the MDR Portal, regardless of the network sensor's current status. If the sensor is offline, it will synchronize and take necessary actions the next time it connects to Field Effect infrastructure. 

Gather Your Hardware ID

For all network sensors, the Hardware ID can be found on the device itself, or the packaging the device was shipped in. The image below shows an example of the Hardware ID on a Compact series sensor.  If you can physically connect the sensor to your network, you can navigate to its IP address to the status page. From here, you can also find the Hardware ID.   

Validating Device Connectivity

If you are validating the sensor's status at the end client's location, use the status page to validate that it is working as expected. 

1. If the sensor can connect to Field Effect infrastructure and observing traffic, the status bar at the top of the page will be green. The sensor may not be fully provisioned yet, but the technician should feel free to leave the site if required.
2. If the status is not green, an indication what the problem is will be shown. Visit our Help Center article on the Status Page for more on this. 

Add a Network Sensor

Click Add Appliance above at the top of the page to get started.

The Add Appliance pane will open. Add the Hardware ID found provided on the bottom of the sensor. If you already have a client for this sensor, select them in the client field to immediately assign this appliance to them. If this field is left blank, the sensor will be added to your partner organization with an "available" status.

If your Hardware ID has dashes, do not include them in the text field.

Sensor Statuses

As you add, assign, and reassign sensors, they will be given one of the following statuses, depending on their current state:

Assigning Sensors

Sensors with an "available" status can be assigned to end clients. To assign a sensor, locate it in the table and click the ellipses. From the dropdown menu, select Assign Appliance. Note that you can use the Available for Assignment filter to see only available sensors in the table.

The Assign Appliance window will open. Select the client account you want to assign this sensor to and click Assign.

You will be taken back to the table and the sensor will be given the pending config status while Field Effect internally configures the sensor for the new client. Once complete, the sensor will take on the In Service status.

Unassigning Sensors

If a client has decided to offboard from the Field Effect MDR service, you can unassign their sensors making them available for future clients. To unassign a sensor, locate the sensor in the table and click the ellipses for it. From the dropdown menu, select Unassign Appliance. Note that if the unassign option is unavailable, the sensor is already unassigned.

The Unassign Appliance window will open. Click Unassign to confirm that you would like to remove the sensor from the current client.

The appliance asset will have the Pending Reset while Field Effect performs the reset. Once complete, the sensor will take on the Available status.

Remove a Sensor

You can remove sensors with the following statuses:

• Pending Reset
• Available
• In Service

Locate the sensor in the table, click the ellipses for it, and select Remove Appliance. If the appliance is currently in service, this option will be named Reset & Remove Appliance.

The Remove Appliance window will open. Click Remove to confirm that you would like to remove the sensor from the client.