The Appliance Status Page: Overview

Introduction

When troubleshooting a physical network appliance, you can visit the status page to generate a read-only report for your appliance. From here, you can view the appliance's Overall Status, as well System Check reports, Interface Statuses, and Traffic Statuses.

This article covers the following topics:

Accessing the Appliance Status Page
Reading The Status Page Metrics

Accessing the Appliance Status Page

If you are trying to access the appliance console, or a legacy version of this status page, you may be asked to provide credentials. See "How do I Access my Physical Appliance" for more.

This page is hosted locally on each network appliance, which means it can only be accessed from within the network. When trying to access this page, make sure that your device is connected to the same network as the appliance.

Once connected to the same network, navigate to the following URL in your browser, replacing <local_ip_address> with your appliance's IP address:

https://<local_ip_address>/appliance_status/status

You'll be taken to the status page for your appliance. In the example below, the Status page is reporting on an appliance that is online and operational.

Reading The Status Page Metrics

The following sections of outline what is status reports on, the possible states they can take.

Overall Statuses

The first metric displayed on this page is an overall status for the appliance, which is presented by a color coded (green, yellow, or red) banner.

The example below shows an example of an appliance that online and operational:

The following example shows an appliance with a traffic issue:

The following example shows an appliance with a critical issue:

The table below describes all of the possible overall statuses an appliance may experience:

Status	Message	Description
Unprovisioned	"Appliance currently unprovisioned"	The appliance is not currently provisioned or associated to a client organization. If you are a partner user, this appliance can be provisioned to a future end-client organization.
Provisioning	Currently provisioning	The appliance was associated to an end client and currently being provisioned for the new client organization.
Provisioned/Normal/OK	Appliance is healthy and operational	The appliance is running as expected, and no action is required.
Traffic Issue	"WARNING: No valid network traffic detected"	The traffic being observed by the appliance is not aligning with what is typical traffic for an organization.
Connectivity/DNS Issue	"ACTION REQUIRED: Appliance will not function properly until connectivity issues are resolved"	A critical error with either the appliance connectivity or DNS configuration that is stopping the appliance from functioning properly.

System Checks

This section reports on the appliance's critical systems, allowing for a quick diagnosis of each.

Connectivity to Field Effect: reports whether or not the appliance can connect back to Field the Effect service. This system check will either report as "Ok" or "BAD - Unable to reach the Field Effect service".
DNS Resolution Check: reports whether or not the appliance can successfully communicate with your organization's DNS server. This system check will report as either "Ok" or "BAD".
- Refresh Times:
  - Primary appliances: every 10 seconds
  - Remote appliances: every 2 minutes
Appliance state: Reports weather the appliance is provisioned to an organization or not. This system check will report as either "Provisioned" or "Unprovisioned".

Interface Status

These statuses report on the appliance's network interface and ports. From here, you can find each network port's critical statuses and details, which include:

Metric	Description
Interface Name	The name of the interface being referenced. Each interface represents a port on the appliance. To learn more about cabling your appliance and the ports, see the configuration guide for your appliance.
Operational State	Whether or not the interface is physically connected and operating as intended. This metric can be set to “UP” or “DOWN”.
IP Address	The IP address assigned to the interface.
Prefix Length	The prefix length for the interface’s configured subnet mask.
MAC Address	The appliances MAC address.

The number of rows for this report will vary depending on the network ports found on your appliance, and this report refreshes every hour.

Traffic Status

These statuses report on the traffic flowing through the appliance's network ports, and they are updated hourly. The following statuses are included for each network port:

Metric	Description
Interface Name	The name of the interface being referenced. Each interface represents a port on the appliance. To learn more about cabling your appliance and the ports, see the configuration guide for your appliance.
Connected	Whether or not the interface is physically connected and operating as intended. This metric can be set to “UP” or “DOWN”.
Receiving Traffic	Reports on whether that network interface port is receiving traffic. This can be set to “TRUE” or “FALSE”, depending on whether the appliance is detecting incoming traffic on that port.
Traffic Quality	The appliance takes a small snapshot of incoming traffic and determines whether it's appropriate for your environment. This can be set to "OK", "Could be OK", or "Bad". The appliance requires visibility into the network's individual hosts that are connecting externally. This determination is based on: - The percentage of Public<>Private IP connections. - The presence of both responses and requests (not unidirectional traffic). - A sufficient number of individual hosts (Private IPs) in the traffic sample.
Traffic Summary	A summary of how the Traffic Quality was determined.
Packets Analyzed	The number of packets analyzed in the snapshot.