Partners
If you are a Field Effect partner, you can un-isolate a compromised device or account through our partner-centric interface called Vision. If you would like to take advantage of this tool, please reach out to support@fieldeffect.com.
See our Help Center chapter to learn more about Vision, as well as the following articles:
Direct Clients
If you are a direct Field Effect client, we can remove the isolation for you.
When a Windows system is isolated, we modify the Windows firewall to block all inbound/outbound traffic except for the connections required for our endpoint agent, which allows us to revert the isolation once the issue has been remediated.
Isolations are implemented via Windows Firewall rules and could be manually removed by an administrator logged into the computer. Please contact support@fieldeffect.com to learn more about this.
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